- Posted on: Oct 14 2020
It’s been on my mind for a few days to send you a note to let you know how much the Advanced PMR team impresses me, and has for such a long time! Thank you for all that you all do, and a major kudos is owed to you and your hiring team for hiring the best out there!
My relationship with Advanced PMR goes back to 2013 (I think), when I first met Moises (and you!). I cannot say enough good things about Moises. He’s helped me immensely over the years, with various injuries, and with my general wellbeing. In addition to being a master at what he does, he’s a phenomenal person who truly cares about his patients. That couldn’t be more evident. I haven’t been in for acupuncture in a while, and I miss not only how good I feel after a session with Moises, but his company too. Moises truly brightens my day when I get to see him. He’s funny, sincere, and just a good person I’m thankful to have gotten to know over the years.
When I started coming to Advanced PMR in the summer of 2019 for physical therapy, I continued to be impressed…
Maureen – I don’t think there could be a more efficient, warm, or patient person to represent your business. She doesn’t miss a thing and never makes me feel bad if I need to shift my appointments. She’s consistently awesome and makes me feel welcome and appreciated as soon as I walk in the door.
Michelle – I remember when I had my evaluation with Michelle for my low back injury in 2019. At the end of that thorough and thoughtful evaluation, I had tears in my eyes because I thought ‘wow, I’m finally not going to be in pain.’ Michelle exudes compassion and it is evident she has an impeccable work ethic.
Charisse – I have seen Charisse more than the other therapists for the two concurrent injuries for which I have pursued treatment. I would always look forward to going to therapy, becuase of the excellent staff I’ve called out here, and in particular becuase of Charisse. She’s intuitive, kind and I have always left treatment feeling better – and happier – having gotten to spend time with her. Never for a second did I doubt that Charisse cared about me and my wellness. Even when I moved to Colts Neck, I returned to Belmar for the quality of care I knew I’d get from Charisse and Anthony.
Anthony – Like Charisse, Anthony is a rockstar physical therapist. I’m always curious about what’s going on in my body and ask questions about the specific muscles that are acting up or causing me pain. Anthony explains everything clearly and has a particular knack for adjusting my exercises according to what’s going on with me on any given day. Like everyone I’ve called out, he’s kind and dedicated, and a pleasure to get to spend time with.
And finally, the reason I was promoted to write this email is becuase of another VIP I get to add to my list of people I appreciate at Advanced PMR. That’s Mallory. I have had an absolute nightmare of an experience trying to navigate my car accident case with Geico and getting treatment approved. Mallory reached to me over an insurance billing error lingering from last year that she quickly helped me investigate and resolve. From there, she listened to all that’s going on with my car insurance, health insurance, continued pain and need for treatment without feeling like I have many options, unfruitful attempts to be seen by Dr. Ben-Meir, etc, all of which added up to me coming very close to giving up and accepting that I may just have to live in pain. Mallory helped me navigate all of these pieces like an absolute expert. I’ve been referring to her as my hero. She realized an error on Geico’s part in that they started denying PT because I had reached my limit, when in fact I had not. She’s working with Dr. Ben Meir’s staff to get me a prescription for therapy and get me seen in the office, and she even looked into getting acupuncture approved though my regular health insurance since my car insurance will no longer cover it. All the while, her communication has been thorough, timely, and kind. I can honestly say that I have never had as positive of a customer service experience in my life, and it came when I really needed it. Thanks to Mallory’s investigative skills and persistence, I’m back on the schedule for PT at Advanced PMR, will soon book acupuncture, and have an appointment with Dr. Ben-Meir to pursue additional treatment.
So that’s my very long-winded, shout-out filled way of saying thank you so much, Jon and Advanced PMR. I will only seek treatment at your facility whenever I need it (although I do hope that one of these days I’ll stop having injury after injury!), and I’ll refer you to anyone who will listen, far and wide.
With so much appreciation for all you do and the amazing staff you have,